The Excellence Equation: Mastering Operations / #35 / A new season, a new setup, and a new journey into operational excellence! What does it take to master operations behind the scenes of luxury? How do you balance efficiency, sustainability, and a relentless focus on the customer? To kick off our new season of The Podcast by Chalhoub Group, Lynn Al Khatib, our VP of Communications, sits down with Andreu Marco, our Chief Operations Officer, to explore the art of The Excellence Equation. From AI-driven logistics to the secrets of seamless customer experiences, this episode dives into the core of what keeps our Group ahead in the luxury retail game.
“The Excellence Equation: Mastering Operations”
Key Takeaways:
Operational excellence lies at the intersection of quality, efficiency, sustainability, and customer-centricity.
Chalhoub Group’s transformation journey prioritizes end-to-end visibility, agility, and seamless customer experience.
Empowering teams with cross-functional collaboration, data, and clear KPIs is critical to operational success.
The Group’s approach shifts from traditional logistics to creating delightful, tech-enabled customer experiences.
Topics Covered:
The evolution of operations in luxury retail and its impact on customer experience.
The role of data, collaboration, and agile structures in modern supply chains.
Sustainability’s place in operational strategy and product lifecycle.
The future of operations: automation, human capital, and innovation balance.
How Chalhoub Group is redefining supply chain excellence in the Middle East.
Host:
Lynn Al-Khatib, VP of Communications at Chalhoub Group
Guest:
Andreu Marco, Chief Operations Officer at Chalhoub Group
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