The Podcast by Chalhoub Group

Episode 39: Human-in-the-loop: Al at Chalhoub Group

Episode Summary

Human-in-the-loop: Al at Chalhoub Group / #39 / How can a luxury Group lead the way in Artificial Intelligence while keeping people at the heart of innovation? In this episode, Lynn AlKhatib, VP of Communications at Chalhoub Group, sits down with Jeremy Denisty, Director of Al at Chalhoub Group, to explore the Group's human-in-the-loop approach to Al. Together, they unpack how data, creativity, and empathy can coexist, and how Vision 2033: Bridging Horizons is transforming ambition into purposeful progress.

Episode Notes

“Human-in-the-loop: Al at Chalhoub Group”

Key Takeaways:

• Chalhoub Group embraces Al as a human-in-the-loop journey, where technology amplifies, not replaces, people
• Jeremy Denisty shares how the release of ChatGPT in 2022 marked a turning point for the Group's strategic Al roadmap
• Vision 2033 integrates Al across business units while preserving the Group's core values of Respect, Excellence, and Entrepreneurial Spirit
• Al training for leaders is designed to inspire understanding, not fear, bridging creativity and data-driven decision making
• A human-centric Al approach ensures innovation remains ethical, inclusive, and aligned with Chalhoub Group's commitment to sustainable growth

Topics Covered:

• The evolution of Al and Chalhoub Group's forward-looking strategy
• Understanding "human-in-the-loop" and its impact on leadership and culture
• How generative Al reshapes creativity, retail, and communication
• Building awareness and readiness through internal training and education
• The balance between automation, empathy, and human values
• Vision 2033: Bridging Horizons, where innovation meets purpose

Links Mentioned:

Chalhoub Group Website
Chalhoub Group YouTube

Host:
Lynn Al-Khatib, VP of Communications at Chalhoub Group

Guest:
Jeremy Denisty, Director of Artificial Intelligence at Chalhoub Group